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​​​Looking for a Tier 1 BSWQA Provider?

  • ​​​​Contact the Baylor Scott & White Quality Alliance HealthAccess Line
  • Click:​ and click "Find a Provider"
  • Talk: 844-279-7589
  • APP: MyBSWH app

Questions about pay, benefits, PTO, disability or leave?

Questions about medical and prescription drug coverage or personal claims and account information?

  • ​​​​Contact Scott and White Health Plan
  • Click: 
  • Talk: 844-843-3229
  • APP: MyBSWH app
​For information about Contact By phone Online
Addiction recoveryEnterhealth855-393-8657
Affordable Care Act Health In​surance MarketplaceU.S. Department of Health and Human Services800-318-2596
Benefits eligibility
Benefits enrollment
Human resources questions
Paid time off
Qualifying life events
Short-term disability insurance
Status changes
PeoplePlace844-41-PLACE (844-417-5223)
Child and family care assistanceBright Horizons Care Advantage™877-242-2737
Dental PPOsMetLife800-942-0854
No group number; members use their Social Security number ​as their ID number
Discount programBeneplace800-683-2886
Employee assistance programCigna


Life and AD&D insurance
Long-term disability insurance
Cigna 800-36-Cigna (24462)
Flexible spending accounts
Health savings accounts
Optum Bank800-243-5543
Leaves of absenceAbsence Center844-511-5762
Legal servicesHyatt Legal Plans800-821-6400
Monday–Friday, 8 a.m. – 7 p.m. ET
Medical coverage
Prescription drug coverage
Scott and White Health Plan844-843-3229 (medical)
800-728-7947 (prescription)
Retirement savingsEmpower844-722-2794
8 a.m. - 7 p.m. CT
Thrive wellness programJohnson & Johnson866-433-9284
Tobacco cessationYes Quit877-937-7848
Travel assistanceCigna Secure Travel888-226-4567email:​
Tuition reimbursementEdAssist855-853-5034
Vision coverage​EyeMedDuring AE: 866-804-0982
After AE: 866-800-5457
Find a provider​